FAQs

WHEN WILL MY ORDER ARRIVE?

Please allow 2-4 weeks from your order date. However, this is just an indicative time period, usually it takes much less than that.

If you ordered multiple items, it would not be unusual to receive multiple packages at slightly different times. We source items from all over the globe to get the best quality at the best price.

 

HOW CAN I TRACK MY DELIVERY?

After you have made your purchase, online you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can always contact via our contact page for the status of your order.

 

DOES LIGHTUPPLUSH ACTUALLY SHIP MY PRODUCTS?

LightUpPlush does not ship any of your orders. Our partners ship the products fast and free from their warehouses directly to you. If you have any questions or concerns, we can be reached 7 days a week via our contact page or via Facebook Messenger on our Facebook page.

 

CAN I CHANGE OR CANCEL MY ORDER?

If you wish to change or cancel your order, you may do so up until the time that your order has been processed. Once your order is ready for shipment, we no longer have the ability to make changes or to cancel the order. However, you can return your order after you receive it.

 

REFUNDS/RETURNS - 100% SATISFACTION GUARANTEED

Items that arrived damaged can be returned within 15 days! Please contact us via contact page to authorise a return. LightUpPlush's guarantee does not cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time. Please do not send your purchase back to the manufacturer.

 

ONLY PART OF MY ORDER ARRIVED

Due to the high demand of our products, we ship them as soon as they are in stock. If you placed a multi-item order, you may receive multiple packages from multiple vendors.

 

IS MY PERSONAL INFORMATION SAFE WITH YOU?

Yes. At LightUpPlush we take your privacy seriously. For more info please read our Privacy Policy. We use high-level SSL (Secure Sockets Laye) encryption technology which is the most advanced security measure currently available for online transactions. LightUpPlush does not store your personal credit card information on our servers.